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All orders will generally ship within 2-3 business days from the day of order placement. During peak times orders may take 4-5 business days or more to ship from the day of order placement.

Regular shipping will take 4-7 working days to deliver after the order departs from the warehouse.

Orders under express shipping will arrive within 2-3 business days.

Overnight shipping will arrive the next business day

Saturday Overnight will arrive the next day, Saturday as long as the order was processed Friday before 4pm.

Expedited and ground shipping speeds come into effect after your non-custom order has been processed and/or your custom order is completed. Choosing expedited shipping will not expedite your order’s processing time.

We’ve partnered with Swipe—a package protection and tracking solution—to give our customers the best possible delivery experience. Swipe provides low-cost shipping protection to protect your package if it gets lost, stolen, or damaged while in transit. Please note LOLA is not responsible for lost or missing packages unless Swipe Package Protection is purchased. For orders without package protection, customers can file a claim with a courier.

We are unable to combine shipping or refund extra shipping costs. Once your order is placed, it is given to our team to be packed and filled.

If your order has no tracking number or details yet, please email customerservice@lolaandtheboys.com and we would be happy to change it for you!

Yes, we ship internationally and on our orders duties and taxes are included through our partnership with Shopify Markets Pro! All international orders are final!

Once your order is shipped, an email will be sent to you with essential tracking information. It can take up to 48 hours for your first scan to appear. You can also log in to the SHOP App to check updates on orders.

We do our best to ship all orders following the turnaround time that was posted on your cart page and in your email confirmation at the time of purchase. However, please note that orders are sometimes subject to delay. Lola + The Boys is not responsible for shipping carrier delays, and we do not refund shipping if your package is delayed due to courier issue.

Lola + The Boys offers a 30-day return and exchange policy. During the holiday season, we extend this period to 45 days. To be eligible for a return, your item must be unused and in the same condition that you received it in with all original purchase tags attached to items. All items will be inspected upon return. All returns are handled on a case-by-case basis and ultimately at Lola’s team discretion, including determining whether an item is unworn and unwashed. Upon inspection and approval, a full refund will be issued within 7-10 business days.

All SALE items are final, but maybe exchanged for a different size only. All shipping fees for normal return apply.

Purchased Gift Cards are non-returnable and non-refundable, provided, however, that if a Gift Card does not function, we may, in our sole discretion replace it.

Custom items, including those with embroidery, are non-returnable. However, if a specific patch is unavailable, we can offer a replacement with a similar patch or provide a refund for that item. Please note that exchanges are handled on a case-by-case basis to ensure customer satisfaction.

All in store returns must present a valid state identification in order to verify and protect our amazing customers from any potential fraud!

You can return or exchange your item by following this link.

For any queries you may have, please email customerservice@lolaandtheboys.com. Our dedicated team will respond to your inquiry within 24-48 hours from Monday to Friday, 9am-5pm CST (excluding holidays). Kindly remember to check your Junk and Spam folders, as our emails may not always be recognized.

Cancellation can be done as long as the order is not yet fulfilled by the warehouse. Please contact us at customerservice@lolaandtheboys.com to assist you.

We accept all major credit cards and debit cards.

Our standard sizing for kids is from sizes from 2-14! For example, if the item is sized 4 this would fit an average sized 4-year old!

You can get your referral link by filling out this form: https://lolaandtheboys.com/pages/refer.

You will get your 20% off code via email once your referee makes their first purchase.

Customers may only apply one discount/promo code per order.

Yes, rewards can be combined with promo/discount. You can redeem rewards before checkout. For list of rewards amount you can use in order, refer to this link: https://lolaandtheboys.com/pages/rewards. You can only use one rewards amount per order.

Promo/discount codes, rewards, and offers must be applied at the time of purchase (before checkout) and may not be applied to previous orders.